ZOOM FAQ

Where do I download the latest version of Zoom?

You can download the latest version of Zoom from our Download Center. 

Learn more about downloading Zoom.

How to save in-meeting chat manually

Before you can save your in-meeting chat manually, you must have the Chat setting enabled with the Allow users to save chats from the meeting check box selected. When you save your in-meeting chat during the meeting, it will save locally to your computer.

To save in-meeting chat manually:

1. Join or start a meeting.

2. During the meeting, click Chat .

3. At the bottom of the chat window, click the ellipses , then click Save Chat.
   This will save your chat to your local recording location. The default is your Documents folder (on your computer) / Zoom / Folder with meeting name, date, and time.

How do I use Zoom on my PC or Mac?

After downloading Zoom, learn how to use the Zoom desktop client.

Do you need an account to use Zoom?

A Zoom account is not required if you are strictly joining Zoom Meetings as a participant. If someone invites you to their meeting, you can join as a participant without creating an account. However, if the host has restricted joining meetings using authentication profiles, then the participant will need a Zoom account to access the meeting.

Learn more about joining a Zoom meeting. 

How do I sign up for Zoom?

You can sign up for a free Zoom account at zoom.us/signup. 

How do I join a Zoom meeting?

You can join a meeting by clicking the meeting link or going to join.zoom.us and entering in the meeting ID. 

Learn more about joining a meeting.  

How do I join computer/device audio?

On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. 

Learn more about connecting your audio.

Can I use a Bluetooth headset?

Yes, as long as the Bluetooth device is compatible with the computer or mobile device that you are using.

Do I have to have a webcam to join on Zoom?

While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit a video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants. 

How do I reset my password?

You can reset your password at zoom.us/forgot password. 

Read step by step instructions and how to fix common password issues. 

My video/camera isn't working.

Read tips on troubleshooting a camera that won't start or show video.

There is an echo in my meeting.

The echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same locale.

 Learn about common causes of audio echo.

The audio isn't working on my mobile device.

Read tips on troubleshooting audio that isn't working on your iOS or Android device.

If you are still having issues, please submit a request.